We talked about your needs as a telecom agent, so now let’s talk about how we can help.
Who is PMG?
Business Account Management Group (BAMG) was started sitting around a table over lunch at Damon’s Grill in Augusta, GA in 2002. After one and half years of building an agent force, BellSouth chose BAMG’s team to create the first BellSouth Master Agent, Partner Management Group. From its beginnings in early 2004, PMG quickly became a top producer for BellSouth.
With the AT&T purchase of BellSouth in 2007, and a subsequent title change from “Partners” to “Solution Providers”, PMG has remained one of the top AT&T Solution Providers. Although many things have changed since 2002, including our name from Partner Management Group to Professional Management Group, we remain committed to providing our agents the best service available. Our motto has always been,
Do what you do best and we will take care of the rest!
Tom Massengill – Owner
Tom owns ASI, a phone/communication equipment and alarm system dealer in northern Mississippi. ASI was one of the original agents under PMG, and for over six years Tom put the commissions he received from selling BellSouth and AT&T services in the bank. In April of 2010 Tom used that commission money to purchase PMG.
As the owner of a business that sells services and equipment to other businesses, Tom understands what is important to agents that work with the customer one-on-one. His desire is for PMG to continue offering their agents the same great service that he experienced as an agent.
Tim Prather – Operations Manager
Tim has been around since day one and still remembers that lunch at Damon’s Grill. As a door-to-door sales person for the first several years he was always working hard to understand the products and promotions and how to use them to the customer’s advantage.
When PMG became a master agent, Tim was responsible for taking the complex and making it simple. His love for telecommunications, technology, learning, and teaching quickly converted him into a product guru. AT&T product and promotion descriptions that would easily cover 20 to 30 pages, Tim is able to reduce that information down to one or two pages, giving the agent exactly what he or she needs to sell the product. Tim started selling long distance service in the early 1990s and then sold phone equipment and network cabeling before joining PMG.
Kathey Vandina – Support
Kathey has been on board since the early days also. If you were to ask almost any agent who has ever worked with Kathey about her service to them their response would probably be, “WOW! Best support you will ever receive.”
As an example of her dedication to the customer, after hiring Kathey the owner of PMG called her on the last day of her prior job to let her know how much he was looking forward to working with her. Her job with the CLEC officially ended at 5:00 and at 5:30 she was still trying to help a customer with an issue. Most people quite working days and weeks before their job officially ends, but not Kathey. Not only does she have a strong committment to customer service, but she also has 19 years experience working for BellSouth and 6 years experience working for a CLEC before she started working for PMG.
Kim Breckenridge – Complex Sales Support
Kim has done it all. After surviving pole climbing school, Kim went on to become one of the pioneer female telephone technicians for BellSouth. (If you get a chance, ask her some of the stories from those days.) Over the years her job changed several times at BellSouth, and from there she went to work for a BellSouth Partner selling phone equipment.
After working with PMG as a sub-agent for several years she came on board to provide sales support for complex orders. If you have network backbone that you want to develop, Kim can help. (P.S. – Even though Kim’s title is Complex Sales Support, she is also good with basic core products also.)
Denise Culbreth – Complex Sales Support
Densie is one of those who can actually say that she worked for AT&T, post divestiture in 1984, but before AT&T was purchased by SBC in 2005. At AT&T she used her PMP (Project Management Professional) credentials and knowledge to manage Frame Relay provisioning for one of AT&T’s multi-million dollar accounts. She later moved to one of AT&T’s largest agents as, you guessed it, Director of Project Management. Her extensive knowledge in voice and data products is always very helpful when quoting and ordering services for your customers.
Brandon Tabbert – Mobility Specialist
From owning a restaurant to the Marines to a Head Hunter in Silicon Valley, Brandon took a twisting road to become our Mobility Specialist. No matter how he got here, Brandon knows mobility, and he can use that knowledge to come up with solutions that will solve problems and make life easier for your customers. Mobility is the way of the future for communication carriers, and with PMG and AT&T, the nations largest mobility carrier, you can come up solutions for your customers.
Kelly Walsh – Commission Specialist
What good is it to do all the work if you are not going to get paid for your orders. Commissions statements are lines and lines of data that can overwelhem most anyone who looks at them, and if you don’t sort it all out you will never know if you got paid what you are owed. Kelly does the sorting, and is good at it.
Kelly wants to make sure that you get paid what you are owed. She worked for BellSouth for several years in several different capacities, where she learned all about telecommunication and how large companies work. This always helps when you are trying to get money out of them.